Terms & Conditions

1. Agreement to Terms

By accessing our website, booking an appointment, requesting an estimate, or opting in to receive communications (including SMS/text messages) from Walnut Hollow Decks & Outdoor Living ("Company," "we," "us," or "our"), you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our services.

2. Services

Walnut Hollow Decks & Outdoor Living provides deck building, outdoor construction, and related services in West Virginia and surrounding areas. All services are subject to availability, scheduling, and the terms of any written agreement or contract entered into for specific projects.

3. Estimates and Pricing

Estimates provided through our website, phone, or in-person consultations are non-binding and subject to change based on actual project scope, materials, site conditions, and other factors. Final pricing will be outlined in a written project agreement before work begins.

4. SMS/Text Messaging Terms

By providing your mobile phone number and consenting to receive text messages from us, you agree to the following:

• Consent: Your consent to receive SMS/text messages is not a condition of purchasing any goods or services from us.
• Types of Messages: You may receive appointment confirmations, reminders, estimate follow-ups, service updates, project status notifications, and promotional messages (if separately opted in).
• Message Frequency: Message frequency varies. You may receive up to 5 messages per week depending on your interactions with us.
• Message and Data Rates: Standard message and data rates may apply. Check with your mobile carrier for details about your plan.
• Opt-Out: You can opt out at any time by replying STOP to any text message from us.
• Help: Reply HELP for assistance, or contact us at +1 304-647-3070 or mfisher@whcdecks.com.
• Supported Carriers: Major U.S. carriers are supported. Carriers are not liable for delayed or undelivered messages.
• No Sharing: We will not sell, share, or transfer your phone number or opt-in information to any third party for marketing purposes.

5. User Responsibilities

When using our website or services, you agree to:

• Provide accurate, current, and complete information
• Not misuse our website or services for any unlawful purpose
• Not submit false or misleading information in forms or communications
• Ensure you are authorized to provide any phone number submitted for SMS communications

6. Intellectual Property

All content on this website, including text, images, logos, graphics, and design elements, is the property of Walnut Hollow Decks & Outdoor Living, and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

7. Limitation of Liability

To the fullest extent permitted by law, Walnut Hollow Decks & Outdoor Living shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, services, or SMS communications.

8. Warranties and Guarantees

We provide a 1-year craftsmanship warranty on all completed projects. Manufacturer warranties on materials (up to 50 years) are passed through to the customer as applicable. Specific warranty terms will be outlined in your project agreement.

9. Dispute Resolution

Any disputes arising from these Terms & Conditions or our services shall be resolved through good-faith negotiation. If a resolution cannot be reached, disputes shall be subject to the laws of the State of West Virginia.

10. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be posted on this page with an updated "Last Updated" date.

11. Privacy Policy

Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. You can view our Privacy Policy at: https://walnut-hollow.lovable.app/privacy-policy

12. Contact Us

If you have questions about these Terms & Conditions, please contact us: