Privacy Policy

1. Introduction

Walnut Hollow Decks & Outdoor Living ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us, including via SMS/text messaging.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, and other information you voluntarily provide when requesting an estimate, booking an appointment, or contacting us.
• Communication Data: Records of communications between you and our company, including SMS/text messages, emails, and phone calls.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
• Cookies and Tracking: We use cookies and similar technologies to improve your browsing experience and analyze website traffic.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Respond to your inquiries and fulfill your requests
• Schedule appointments and provide estimates
• Send you appointment reminders, service updates, and follow-up communications via SMS/text message, email, or phone
• Send promotional offers and marketing communications (only with your express consent)
• Comply with legal obligations

4. SMS/Text Messaging Policy

By providing your phone number and opting in to receive text messages from Walnut Hollow Decks & Outdoor Living, you consent to receive SMS/text messages from us. These messages may include:

• Appointment confirmations and reminders
• Estimate follow-ups
• Service updates and project status notifications
• Promotional offers (only if you have opted in to marketing messages)

Message Frequency: Message frequency varies based on your interactions with us. You may receive up to 5 messages per week.

Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.

Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation message. You will no longer receive text messages from us unless you re-subscribe.

Help: For assistance, reply HELP to any text message, call us at +1 304-647-3070, or email mfisher@whcdecks.com.

No Mobile Information Sharing: We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS program to any third party. Your consent data and opt-in information will not be shared with third parties for their marketing purposes.

5. Cookies & Tracking Practices

Our website uses cookies and similar tracking technologies to enhance your experience. These include:

• Essential Cookies: Necessary for basic website functionality, such as page navigation and access to secure areas. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting information about pages visited, time spent on the site, and traffic sources. We use this data to improve our website and services.
• Marketing/Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. These may be set by third-party advertising partners.
• Third-Party Scripts: Our website may include scripts from third-party services (e.g., chat widgets, review platforms, scheduling tools) that may set their own cookies and collect usage data in accordance with their own privacy policies.

Managing Cookies: You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality. Most browsers allow you to refuse or delete cookies; consult your browser's help section for instructions.

Do Not Track: Some browsers offer a "Do Not Track" (DNT) setting. We currently do not respond to DNT signals, but we respect your privacy choices through the cookie management options described above.

6. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., scheduling software, CRM platforms), subject to confidentiality agreements.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. SMS opt-in consent records are retained for the duration of your subscription and for a reasonable period thereafter for compliance purposes.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of marketing communications
• Withdraw consent for SMS messaging at any time

To exercise any of these rights, contact us at +1 304-647-3070 or mfisher@whcdecks.com.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us: